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Enhance Patient-Doctor Aftercare Communicaiton through Chatbot

Team members

Wu Ji (ISTD), Li Tianshu (ESD), Mei Zihan (ESD), Pang Zichen (ISTD), He Haolan (ISTD), Wang Han (ISTD), Yang Zhonghao (ISTD)

Instructors:

Kenny Choo, Yue Mu

Writing Instructors:

Rashmi Kumar

Teaching Assistant:

Perry Lam

Aquaint Us Capstone

Background

Communications between dental practitioners and their patients have been generally based on social messaging platforms such as WhatsApp, with the following concerns and problems: 

  • - Failed to protect privacy of stakeholders with the usage of third-party messaging applications  

  • - High percentage of repeated and general questions from patients results in resource wastage

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Prioritized User Needs

We conducted in-depth research to identify and prioritize user needs through various methods, including online interviews and surveys, affinity diagrams, and user personas. These methods helped us identify the TOP 3 user needs as shown:

userneeds

Problem Statement

Our team intends to design a communication system that provides an efficient and smooth conversation experience while protecting the personal data of our stakeholders. 
Our design goal aims to speed up the process of patients obtaining accurate advice quickly while reducing the workload of doctors. Our team also identifies the need for our design to be safe and easy to use.

 

Our Product

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Results

We ran user acceptance testing sessions with 18 users, and gathered positive user feedback:

results
quotes
FEEDBACK

TEAM MEMBERS

student Wu Ji Information Systems Technology and Design
student Li Tianshu Engineering Systems and Design
student Mei Zihan Engineering Systems and Design
student Pang Zichen Information Systems Technology and Design
student He Haolan Information Systems Technology and Design
student Wang Han Information Systems Technology and Design
student Yang Zhonghao Information Systems Technology and Design

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