Panorama: Facilitating MRO Planning

Team members

Amrish Dev Sandhu (ISTD), Bryan Phengan Hengardi (ISTD), Max Lee Kang Bin (ESD), Muhammad Maaz (ESD), Goh Shao Cong Shawn (ISTD), Tan Jing Yu William (ESD), Toh Kai Feng (ISTD)

Instructors:

Kenny Choo, Karthik Balkrishnan

Writing Instructors:

Rashmi Kumar

Teaching Assistant:

Perry Lam

A Dashboard-Chatbot Hybrid to Facilitate MRO Planning

Too many orders?

Conflicting Schedules?

Panorama makes MRO management easy.

Even for an industry leader like Collins Aerospace, the Maintenance, Repair and Overhaul (MRO) industry is a fast-paced and relentless one, with a million details to track.

Panorama helps Line Managers effortlessly manage their repair orders and technicians day after day, after day, after day.

Problem Statement

Features

Panorama is designed from the ground up to allow Line Managers to easily stay updated on the latest happenings on the workshop floor. From helping a coworker find an extra torque wrench, to determining if Work Orders need to be expedited, there's no guesswork required. With thoughtfully designed alerts, intuitively designed navigation, to a friendly Chatbot that lets you quickly find specifics, we help make the best even better. See all our features below.

Intuitive Homescreen

See the most important things first. With an intuitive color palette and a careful arrangement of widgets, you never have to miss a deadline, always know who is in and stay on track so you can always be better than yesterday.

Work Order Filtering

Looking for a needle in a haystack is tiring. That's why we made filters to speed things up.

Information Grouping

Need details? Click on a specific work order and find everything neatly organised.

Hover to View

Need to quickly see what people are currently doing? Just hover over their icon, and find the right people for the job.

Employee Filter

Need a specific certification? Our certifications filter is here to help.

Super-Charge Search with the Chatbot

Need a quick summary? Panorama's Chatbot is here to help. Use our quick search buttons, or just ask away.

Search and more: Communicate and Update with Ease

Our Chatbot does more than locate information. Employees can use Panorama to update their attendance, send notifications to Line Managers to highlight urgent matters.

Design Journey

Design Methodology

Our core methodology revolves around Karen Holtzblatt's Rapid Contextual Design, a user-centric design approach that focuses on evaluating existing workflows and identifying key areas for improvement. We also adopted several design techniques from SUTD's SUTD-MIT International Design Centre, such as the Activity Diagram, C-Sketch and User Journey Map tools.

Literature

Our team also enriched our design process by conducting a literature review on the MRO landscape through Anant Sahay's Leveraging Information Technology for Optimal Aircraft Maintenance, Repair and Overhaul. On top of this, we adopted Mica Endsley's Situation Awareness framework to further refine our front-end design to facilitate fast and intuitive information retrieval.

Testing

Throughout the entire process, we made sure to test our ideas for robustness. Our team used a variety of platforms ranging from Figma to Maze, where we created high fidelity prototypes to perform both Simulation Studies and Usability Testing. The insights obtained from each stage were used to inform each iteration created, leading to the version that you see here today.

Software Architecture

Reviews

86%

Success Rate

4.2/5

Rating

20s

To get started

3

Rounds of Testing

50

Testers and Counting

"Sleek UI"

"Key Information Presented Clearly"

"Tells me what I need at one go"

"Easy to interpret"

Acknowledgements

We would like to extend our heartfelt gratitude to Professor Kenny, Professor Karthik, Professor Keegan and Rashmi for your invaluable support and guidance throughout the Capstone project. We would also like to thank Collins Aerospace for providing us with an opportunity to explore, innovate, and design Panorama.

Collins Aerospace is a leader in providing technologically advanced solutions for the global aerospace and defence industry. It also provides Maintenance, Repair and Overhaul or MRO services to many renowned clients. In 2020, Collins unveiled its Singapore Innovation Hub in efforts to digitally transform MRO operations. With a variety of issues identified, the team from the Singapore Innovation Hub approached SUTD last May to collaborate in creating innovative solutions for its MRO information retrieval workflows.